Interactive Voice Response System (IVRS) is an automated telephony system that interacts
with callers, gathers information and routes calls to the appropriate recipient.
It enables the caller to get entire information from database. This is an efficient
way to exchange of information that does not need any staff member to assist. An
IVRS assists the user through a series of pre-programmed prompts. These prompts
are pre-recorded and can also further direct the caller to a live customer service
representative. In some cases, it may be forwarded to a voicemail box or even a
message from the customer recorded and emailed to the customer service team.